Customisable Journey Map

The students worked with Medistays, a provider that connects people with disabilities and hospital patients to accessible accommodation tailored to their needs. The challenge arose from recent legislative changes to NDIS-funded short-term accommodation (respite) stays. Under the new rules, family members could no longer stay alongside individuals accessing these services, meaning many were facing independent stays for the first time. The students’ brief was to reimagine and improve the experience around booking, checking in, and staying, specifically for people with disabilities using the MediStays service.

An interactive journey map that can be used to plan different experiences helps people feel reassured about what to expect. The journey map is printed on cloth and takes the form of a bag that can be carried during the journey. The map can be rolled out to view and interact with. The movable icons allow it to be customised to create a map for different journeys and experiences.